About Us

“We”, “Us” or “Our” means HELI Material Handling Oceania PTY Ltd, with its principal place of business located at 8 Hexham Place, Wetherill Park, New South Wales, Australia 2164 (with its respective Brisbane branch located at 166 Boniface Street, Archerfield, Queensland, Australia 4108).

About This Privacy Policy

Your privacy is important to us. This Privacy Policy explains how we collect, use, store and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). We collect personal information when you use our website(s), mobile apps, and other online and offline products, services and experiences (collectively, the “Services”). Please take a moment to read through this Policy and its entirety.

If you have any questions, concerns or complaints regarding this Privacy Policy or how we use your personal information, please contact us via e-mail at marketing@heliau.com.au.

What Personal Information We Collect and How We Collect It?

We collect personal information that you provide directly to us:

Contact information. If you sign up to receive our newsletter, emails, event invites, or text messages from us, we will collect your name, email address, mailing address, phone number, and any other information needed to contact you about the Services, Product or Event.

Payment information. While we do not directly collect credit card or banking details, we may collect limited billing contact information (such as name, email address, mailing address and phone number) necessary for invoicing and payment processing through secure third-party providers.

Survey information. You may provide us with other personal information when you fill in a form, respond to our surveys or questionnaires, provide us with feedback, participate in promotions, or use other features of the Services/Product.

How We Use Your Personal Information?

We use the personal information we collect for the following reasons:

• To send you our e-newsletter, or other information or marketing about our Services/Products that you think might be of interest to you.
• To reply to your questions, inquiries, or customer service requests or to send you notices, updates, security alerts, or support and administrative messages.
• To provide you with information about the Services/Products that you request from us or which we feel may interest you.
• To monitor and analyse trends, usage and activities in connection with our Services/Products and to improve the Services/Products.

• To facilitate contests, sweepstakes and promotions, and to process entries and provide prizes and rewards.
• To detect, investigate and prevent fraudulent transactions and other illegal activities on the Services/Products and protect the rights and property of us and our customers.
• To carry out our obligations arising from any contracts entered into between you and us, including for billing and collection.

How We Share Your Personal Information?

We may share your personal information in the following ways:

• With vendors, consultants, and other service providers who process your personal information on our behalf when they provide Services/Products to us, for example, data analytics, research, marketing and financial services.

We may be legally required to disclose your personal information without your consent in certain circumstances (for example, in response to a subpoena, court order, or request by law enforcement). Any such disclosure will only occur to the extent requires or authorised by law.

Your Rights Under the Australian Privacy Principles

Under the Privacy Act 1998 (Cth), you have certain rights regarding the personal information we hold about you. These rights include:

• Access: You may request access to the personal information we hold about you.
• Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete or misleading, you may request that we correct it.
• Complaints: If you have any concerns about how we have handled your personal information, you have the right to lodge a complaint with us. We wil respond promptly and work with you to resolve your concerns.
• Further action: If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

To exercise any of these rights, please contact us using the Contact Us section of this Privacy Policy.

Your Marketing Choices

When you sign up for a promotion or subscribe to our newsletter or marketing/promotional messages, we use your personal information to help us decide which products, services and offers may be of interest to you.

We will send marketing messages to you if you have provided consent, purchased goods or services from us, or provided us with your details in relation to a promotion, in compliance with the Spam Act 2003 (Cth). If you opt out of receiving marketing messages, we may still send you non-promotional emails. We will ask for your consent before we share your personal information with any third party for their direct marketing purposes.

You may unsubscribe from marketing messages through a link we include on messages we send you. You can also ask us to stop sending you marketing messages at any time by contacting us at: marketing@heliau.com.au.

Retention of Your Data and Deletion

Your personal information will not be kept longer than is necessary for the specific purpose for which it was collected.

When we decide how long we will keep your information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorised use or disclosure, why we need it, and any relevant legal requirements (such as legal retention and destruction periods).

The foregoing will, however, not prevent us from retaining any personal information if it is necessary to comply with our legal obligations in order to file a legal claim or defend ourselves against a legal claim, or for evidential purposes.

We take reasonable steps to destroy or de-identify personal information once it is no longer needed for purposes for which it was collected, unless we are required by law to retain it.

International Transfers

If we transfer personal information outside of Australia, we will take reasonable steps to ensure that the overseas recipient does not breach the Australian Privacy Principles in relation to that information, unless an exception applies un the Privacy Act 1998 (Cth).

Changes to This Privacy Policy

From time to time, we have the right to modify this Privacy Policy. We’re likely to update this Privacy Policy in the future, and when we make changes. Please come back and check this page from time to time for the latest information on our privacy practices.

Contact Us

If you have any questions, concerns or complaints about this Privacy Policy or our handling of your personal information, including how your rights under the Australian Principles are managed, please contact us at: