These Terms and Conditions (“Terms”) apply to all online sale promotions, offers and marketing campaigns (“Promotions”) run by HELI Oceania PTY Ltd (“HELI Oceania”, “we”, “our”, or “us”). By participating in any Promotion, you agree to be bound by these Terms.
HELI Oceania’s role
a) HELI Oceania is the manufacturer and brand representative of HELI material handling equipment in Australia.
b) HELI Oceania does not sell directly to end users and does not display or provide pricing on its website or promotional materials.
c) All sales enquiries generated from Promotions will be referred to an authorised HELI Dealer who is responsible for providing quotations and finalising transactions with customers.
Eligibility
a) Promotions are available only within Australia, New Zealand and select Pacific Islands (where authorised dealers are present), and only through authorised HELI Dealers.
b) Promotions are subject to product availability. HELI Oceania reserves the right to withdraw or amend a Promotion at any time without notice.
Promotions, Sales and Offers
a) All promotions will specify the start and end dates, as well as the products included.
b) Promotions may include discounts, special product inclusions, or limited-time offers.
c) HELI Oceania does not guarantee that all Dealers will participate in every Promotion; participation may vary by Dealer.
Prices and Transactions
a) HELI Oceania does not set retail pricing. Pricing, final discounts, and terms of sale are determined by each authorised HELI Dealer.
b) All sales, invoicing and delivery arrangements are strictly between the customer and the authorised Dealer.
Australian Consumer Law (ACL)
a) Nothing in these Terms excludes, restricts or modifies any rights or remedies available under the Australian Consumer Law (ACL).
b) Customers are entitled to the benefit of consumer guarantees under the ACL. Including guarantees that products will be of acceptable quality, fit for purpose and match their description.
c) Any claims relating to warranty, repairs or replacement will be managed through HELI’s authorised Dealers in accordance with the ACL and HELI Oceania’s warranty policy.
Dealer Responsibility
a) Authorised Dealers are responsible for:
- Providing accurate pricing and transaction details.
- Finalising customer contracts, invoices and receipts.
- Managing delivery, after-sales service and warranty claims.
b) HELI Oceania accepts no liability for representations, pricing errors or contractual issues arising directly between customers and Dealers.
Promotion Restrictions
a) Promotions cannot be combined with any other offer unless specifically stated.
b) Promotions are not transferable, redeemable for cash or applicable to previous purchases.
c) Any misuse of a Promotion may result in cancellation of participation at HELI Oceania’s discretion.
Liability
a) To the maximum extent permitted by law, HELI Oceania excludes all liability for any loss, damage or claims arising out of or in connection with a Promotion, except where such liability cannot be excluded under ACL.
Contact
For questions about Promotions, please contact marketing@heliau.com.au. Enquiries regarding pricing, delivery and transactions should be directed to your current and/or nearest authorised HELI Dealer.